Buying hosted voice is more than simply adding a new product to your IT estate. Unlike adding a new phone to your ISDN lines, hosted voice impacts and is impacted by your underlying network performance.

Are your support tickets constantly including VoIP quality? If your users repeatedly report calls cutting off, intermittent speech or crackly lines, there are some simple changes you can make to your setup.

When VoIP issues are reported, there are many potential causes for quality issues. If VoIP is new to your business, we have put together a guide to the most common causes of VoIP issues and how to troubleshoot them.

Quality issues in SIP and hosted voice differ to those traditionally suffered with ISDN and landline calling. Whereas the likely cause for quality issues in traditional telephony stems from either the phone network or your PBX, voice quality in cloud deployments often stems from elements in your network.

There are a few common quotes from day to day life that ring true with hosted telephony. None more so than “failing to prepare is preparing to fail”. It’s your reputation on the line so you want to get it right.

What is Hosted Telephony? Hosted Telephony refers, quite simply, to a telephone system hosted in the cloud. It will be IP based and will support traditional functionality such as transferring calls, call diversion and perhaps more enhanced collaboration functionality.

VOIP has been taking off, not just because it has a few great benefits, but also because it helps address a number of trends. Here is some background on a few of the trends that are particularly driving adoption.

We’ve written elsewhere about the top 10 reasons to move to hosted telephony. That post covered the more commonly known features, with which many people are already familiar.

Choosing the right provider of hosted voice services is a lengthy process. There are literally hundreds of VoIP providers in the UK, and more to consider if your business has sites in other countries. There are providers that send out one or two phones for self-install and others that provide complex hybrid-network deployments in the hundreds of thousands.

If you’re new to Hosted Voice, moving from a traditional telephone system can throw up a few differences. Identifying the key reasons that businesses adopt Hosted Voice is important in moving you through your journey. Here is a short summary of the reasons that businesses implement it.