Last week I moved into a new flat in the Queen Elizabeth Olympic Park village in Stratford. By working within the industry for over 4 years I knew a pain and delay for installation awaited me. To my surprise I had a pleasant experience with my connectivity, compared to others who have recently moved into new build properties, such my MD, Piers Daniell, who moved into his flat to find a standard BT socket.
In 2005 Ofcom negotiated a deal with BT to set up the Openreach local access division to offer services to other ISPs. LLU (local loop unbundling) allowed ISPs to install their own equipment in BT exchanges and gave network providers the opportunity to innovate and differentiate their product offerings and provide higher bandwidth services as well as improved service levels.