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The easy solution to remote working: 8x8 cloud-based contact centre solutions

Posted by Ash Morarji on Oct 12, 2020 4:35:00 PM

This year, businesses across the nation have navigated many challenges after mass emigrating to remote working. From timed-out virtual calls, sketchy connections and limited access to important databases, there have been many hurdles to overcome. Thankfully, our partnership with 8x8 launched the FluidOne 8x8 cloud UC solution aims to solve these problems and make remote working less challenging. 

On net via our award-winning fibre network, Platform One, the solution offers contact centre workforces diverse connectivity, no matter where they are, with the highest call quality experience in the market to promote collaboration, efficiency and ‘business as usual.’ 

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Topic Home Office remote working Unified Communications working from home 8x8

Understanding 8x8, a cloud UC solution available on net on Platform One

Posted by Lee Rossano on Sep 17, 2020 1:18:00 PM

To continually diversify our Platform One offering for our partners, we recently launched an exciting new partnership with 8x8, a cloud UC solution. To ensure you get the most out of this new service we have broken down in detail how this new cloud communications platform can help your customers be number one in their fields. 

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Topic Home Office remote working Unified Communications working from home 8x8

Home workers are not all the same…

Posted by Russell Horton on Jul 17, 2020 1:39:31 PM

Working from home used to be considered a privilege or even a benefit for workers, but as the recent Covid pandemic has shown us, sometimes organisations need everyone to work remotely as a matter of business continuity. It is in times of crises, created by a pandemic, technology outage or even a natural disaster that sometimes the only way to conduct business means everyone has to be working remotely.

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Topic Home Office connected remote working COVID-19 working from home

5G: FluidOne’s View

Posted by Ash Morarji on Jul 3, 2020 5:32:03 PM

Technological progression has been so rapid over the past few years that mobile devices and products that were first launched 10 (and in some cases, 5) years ago, seem incredibly outdated. It’s amazing to think that it was just 20 years ago that the first mobile phone with a digital camera was launched by Sharp, with a pretty unimpressive 0.11 megapixels. 10 years later, the first revolutionary Galaxy S was launched with 16GB of storage and a 5-megapixel camera, whilst the latest iPhone 11 has up to 512GB of storage, three 12-megapixel cameras, 4K video recording and a list of features that would take me hours to run through.

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Topic IOT connected 5G COVID-19 5G connectivity

Is now the right time to consider redesigning my Wide Area Network?

Posted by Will Brooks, Enterprise Sales Director on Jun 29, 2020 10:46:40 AM

The Situation:

Over the past few months, Covid-19 has impacted us all in many different ways. Something we can all relate to is that it has changed the way that we work, with different locations and enforced home working, altering the way that we all access data.

I have been speaking to customers over the past few weeks about how they are planning for the new normal and have been hearing several common thoughts. These include reviewing the use of existing office space, adopting a much more accepting and flexible approach to working from home, a clear appetite for greater flexibility when it comes to new locations in the future and working to ensure that data is accessible securely for the people that need it.  

For some organisations these unprecedented circumstances have validated recently implemented cloud strategies, for others, it has accelerated plans to adopt more flexibility in their IT infrastructure and for many, it has made them sit up and consider what the future should look like. Regardless of which camp you sit in it does not hurt to reflect on the learnings of the past few months and build them into an ongoing strategy.

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Topic connected COVID-19 Coronavirus continuity

Keeping employees engaged during a global pandemic - Focusing on the 4 Happy Hormones

Posted by Sheena Dholakia (Head of People) on May 7, 2020 12:28:31 PM

Practical tips from FluidOne

One of the most important things for all of us to do in these troubled times is to make sure that we are looking after our welfare and mental health. The daily news is often depressing, and lockdown rules can feel suffocating. However, it’s not all doom and gloom and it’s important for us all to take some comfort from the positives. We have seen mass singing from balconies, virtual group exercise classes, a weekly community applause for our health workers and have even found a new British hero in Captain Tom Moore.

Here at FluidOne, we understand that as employers it’s our duty to ensure that all of our people feel supported during this difficult time. As such, our leadership and people team have been building a series of proactive communications, virtual team building activities and requesting regular feedback from our employees so that we can make working from home as enjoyable as possible.

We wanted to share some of our experiences and give you some ideas to help you keep your own teams engaged. To ensure a perfect balance of activities, we have been focusing on the four happy hormones 😊

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Topic connected COVID-19 Coronavirus continuity

By breaking our habits are we breaking technology… …. or is technology finally allowing us to break our work habits?

Posted by Will Brooks, Enterprise Sales Director on Apr 16, 2020 9:45:00 AM

When I look back on my career there will be events and dates that have significance. The 16th March 2020 was the day we suspended access to the FluidOne office because of the outbreak of COVID-19 in the UK and I’m sure that it will be remembered as the day that changed the way we work forever.

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Topic connected COVID-19 Coronavirus continuity

What are the challenges for continuity of work thrown up by Coronavirus and how will they change the way we work in the future?

Posted by Will Brooks, Enterprise Sales Director on Mar 31, 2020 8:58:03 AM

You will have seen many articles in recent weeks that talk about working from home (WFH) as if it’s a brand new concept, clearly, this is a very different time with extended pressures on technology, but as we and a number of our clients at FluidOne already have systems in place, I wanted to put together a guide that looks at the things your business should be considering, both today and after the pandemic.

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Topic connected COVID-19 Coronavirus continuity

Build your SD-WAN on FluidOne

Posted by Nick Shepperd, Head of Product on Jan 16, 2020 11:03:43 AM

SD-WAN is the ultimate buzz word in the market, so we would be surprised if you hadn’t heard of it. Just in case you haven’t, SD-WAN is the next generation of networking services offering a new range of hardware, with configuration and controls hosted in the cloud, bringing new levels of visibility and control to customers and service providers beyond traditional services.

All the talk around it has made us think about our channel customers and how they are embracing SD-WAN, and the move to cloud-based services. With a compound annual growth rate of more than 40% until 2022 the opportunity is huge for SD-WAN. However, like all networking products, it starts with the importance of the underlay to build your services on. In a market where there is so much focus on price in a race to the bottom it’s important to remember that 42% of businesses are now using cloud-based services which rely on reliable, fast, and low latency connectivity*.

With this in mind, we have pulled together our top reasons for building your SD-WAN on the right connectivity solution:

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Topic Business EFM Business EFM Ethernet First Mile adsl2+ SD-WAN SoTAP PSTN SoGEA SoG.fast

A brief history of copper and its Endgame!

Posted by Nick Shepperd, Head of Product on Nov 20, 2019 2:29:51 PM

A few months ago we ran a webinar at FluidOne for customers about a full fibre Britain and what this means for us all. It was a great session with good debate and brilliant Q&A....

For preparation I carried out a great deal of research and as I was trawling through information, I came to appreciate and understand why our industry may be confused around what is going on with the copper network.

So for those who were unable to join the webinar I thought I would write a short blog which guides you through copper retirement and steps you should take.

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Topic Business EFM Business EFM Ethernet First Mile Copper copper infrastructure adsl2+ SoTAP PSTN SoGEA SoG.fast