What is Hosted Telephony? Hosted Telephony refers, quite simply, to a telephone system hosted in the cloud. It will be IP based and will support traditional functionality such as transferring calls, call diversion and perhaps more enhanced collaboration functionality.

VOIP has been taking off, not just because it has a few great benefits, but also because it helps address a number of trends. Here is some background on a few of the trends that are particularly driving adoption.

We’ve written elsewhere about the top 10 reasons to move to hosted telephony. That post covered the more commonly known features, with which many people are already familiar.

Choosing the right provider of hosted voice services is a lengthy process. There are literally hundreds of VoIP providers in the UK, and more to consider if your business has sites in other countries. There are providers that send out one or two phones for self-install and others that provide complex hybrid-network deployments in the hundreds of thousands.

If you’re new to Hosted Voice, moving from a traditional telephone system can throw up a few differences. Identifying the key reasons that businesses adopt Hosted Voice is important in moving you through your journey. Here is a short summary of the reasons that businesses implement it.

Your network performance is crucial to the performance of your hosted voice deployment. Often forgotten about, the state of your network plays a fundamental part in your hosted voice performance.

Cloud based phone systems come with a vast set of features and functionality. However, as an IT Manager, you have better things to be doing rather than sifting through product sheets to find the difference between each vendor.

VoIP providers range from one man bands to giant conglomerates. There’s a lot out there. But, when it comes to selecting a VoIP solution, there are several considerations that you must factor in. In order to make sure you select the best VoIP solution for your business, check out our guide below.

Buying a hosted voice solution is more than just picking up a product off the shelf. With every deployment comes a level of customisation to suit your business requirements. Whether your niche sits in the CRM you operate or the contact centre that suits above your telephony, there is a wide set of products to bolt-on to your core telephony stack.

When moving away from your on-premises PBX, there’s often a list of reasons holding you back.