When VoIP issues are reported, there are many potential causes for quality issues. If VoIP is new to your business, we have put together a guide to the most common causes of VoIP issues and how to troubleshoot them.

Quality issues in SIP and hosted voice differ to those traditionally suffered with ISDN and landline calling. Whereas the likely cause for quality issues in traditional telephony stems from either the phone network or your PBX, voice quality in cloud deployments often stems from elements in your network.

Everything you need to know when deploying voice services over your network When deploying voice services, be it VoIP or SIP, the first time or tenth time, there will be questions raised about your network. Knowing how your network performance can impact your voice services puts you ahead of the curve when it comes to deploying voice.

SIP stands for Session Initial Protocol. Widely recognised as the preferred method of communications transit in the modern era, SIP was designed by Jonathan Rosenberg in 1996 and has seen many iterations and enhancements. Today, SIP is the ready replacement for ISDN services and powers most cloud telephony solutions globally.

Everything you need to know about SIP trunking Need to move away from legacy PSTN and ISDN services? After a simple and cost-effective alternative? Then it’s time to explore if SIP trunking is right for you.

Unlike traditional ISDN and PSTN installations, SIP trunking doesn’t require any on-site installation. Instead, there are a few considerations that must be accounted for.

SIP trunks are more than just a replacement for your telephone lines. Whilst they are the most obvious candidate when it comes to reliability and taking a step towards the cloud, there is a lot more to SIP trunking. Here are 6 key things you should know about SIP trunking before making your decision to go down the SIP route.

There are a few common quotes from day to day life that ring true with hosted telephony. None more so than “failing to prepare is preparing to fail”. It’s your reputation on the line so you want to get it right.

Understanding the difference between ISDN and SIP is an important part of your potential migration. ISDN circuits are physically installed into your premises and connected to your PBX. With SIP, the requirement for physical infrastructure is removed and replaced with a virtual version in the form of trunks transmitting data.

SIP has fast become a commodity product due to its cost benefits, rapid configuration and business benefits. For those yet to adopt SIP, it’s important to understand the reasons why businesses adopt SIP and how it can help your communications infrastructure.