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What 2020 taught us and how to make long-term business plans

Posted by Ash Morarji on Jan 4, 2021 10:27:01 AM

Over the last 9 months, I have been in various discussions with senior management from my supply chain and our customers where the underlying theme has naturally been uncertainty and facing the challenge of delivering consistent results. The hardest part of dealing with the pandemic is not knowing how far in the future a return to normality lies and whether the normality we return to will be the same as it once was. Is the ‘new normal’ here to stay?

The recurring theme in my discussions with customers has been the need to remain connected,  secure and have reliable availability. We have supported many industries during Covid-19, and the main challenge with most businesses has been mobilising their workforce without business continuity plans to support prolonged working away from the office. 

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Topic Home Office remote working Unified Communications working from home 8x8

The easy solution to remote working: 8x8 cloud-based contact centre solutions

Posted by Ash Morarji on Oct 12, 2020 4:35:00 PM

This year, businesses across the nation have navigated many challenges after mass emigrating to remote working. From timed-out virtual calls, sketchy connections and limited access to important databases, there have been many hurdles to overcome. Thankfully, our partnership with 8x8 launched the FluidOne 8x8 cloud UC solution aims to solve these problems and make remote working less challenging. 

On net via our award-winning fibre network, Platform One, the solution offers contact centre workforces diverse connectivity, no matter where they are, with the highest call quality experience in the market to promote collaboration, efficiency and ‘business as usual.’ 

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Topic Home Office remote working Unified Communications working from home 8x8

Understanding 8x8, a cloud UC solution available on net on Platform One

Posted by Lee Rossano on Sep 17, 2020 1:18:00 PM

To continually diversify our Platform One offering for our partners, we recently launched an exciting new partnership with 8x8, a cloud UC solution. To ensure you get the most out of this new service we have broken down in detail how this new cloud communications platform can help your customers be number one in their fields. 

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Topic Home Office remote working Unified Communications working from home 8x8